SCREEN NSW

A diverse group of users in a competitive landscape

Screen NSW fights for voice within the highly competitive international Screen industry. The existing website had not been updated in over a decade and was very difficult to use on desktop and effectively unusable on mobile devices.

Through research & discovery activities, including in-depth user interviews, competitor analysis and review of existing client research, it became apparent that the Screen NSW audience is comprised of a diverse audience with unique needs & challenges. We needed to design & build a new website that quickly captured user engagement and allowed users to efficiently find relevant information, such as discover available funding & incentives, explore locations, and browse recent productions.

Detailed user journeys were compiled to help inform website features and information architecture with our users at the core

To ensure we built a site that effectively addressed user needs and challenges, I completed user journeys for two key user groups - users based in NSW seeking funding and support for their Screen project and interstate/international users considering NSW as a filming location. By outlining the steps, actions, emotions, challenges and touchpoints in the user journeys, I was able to determine information that the site needed to provide to users and areas of opportunity to provide a seamless user experience.

This helped to inform information architecture, the pages required on the site, and site navigation. Additionally, this foundation enabled me to outline in a feature roadmap the key functionality that would be required, such as homepage quick links, visually impactful feature tiles to promote timely content, and a filterable funding page complete with a snapshot of key information for each funding & support opportunity.

Rapid design iteration

The design was rapidly iterated at the wireframe stage to ensure the project effectively met both user and business goals. This process involved conducting usability testing on a mid-fidelity prototype, uncovering areas for improvement before the design progressed to the UI and development stages.

Refinements made post-usability testing included updating the site navigation to better align with user expectations, additional filtering options in the funding section and restructuring the funding detail pages. These pages were adjusted such that all funding pages had a clear status (e.g. ‘Open’ or ‘Closing soon’), content sections were arranged to start with what had been identified as the most critical information to users, and the pages all followed a consistent structure with required and optional sections specified in the backend to cater for a range of different types of funding and incentives.

A visually stunning and easy to navigate solution

Through the collaboration of the entire project team, we produced a captivating website experience that meets the needs of Screen NSW’s diverse audience groups. Space was provided throughout the site’s design to hero stunning visuals in order to present NSW as the destination of choice for Screen projects. Clear navigation and site structure allows for easy site exploration and discoverability of relevant information. This is a site that will help Screen NSW stand out as a destination of choice for local, interstate and international Screen audiences.